Returns & Refunds

Last updated · June 2026

Each storefront on StoreIG is run by an independent merchant. Returns and refunds are handled by the merchant you purchased from, subject to the policy shown at their store and to your statutory rights.

1. Requesting a return

Contact the merchant directly using the email on your order confirmation. Include your order reference and the reason for the return.

2. Statutory rights

Consumers in the EU/EEA generally have a 14-day right of withdrawal for most online purchases. This right is separate from, and in addition to, any merchant policy.

3. Refund processing

Approved refunds are issued to the original payment method via Stripe. Processing times depend on your bank or card provider.

4. Disputes

If you cannot resolve an issue with a merchant, you may open a dispute with your payment provider. StoreIG can assist with order records where appropriate.